Comparison
ChurnBurner vs Paddle Retain
Paddle Retain recovers failed payments. ChurnBurner predicts all types of churn and automates the full retention workflow.
ChurnBurner
Full churn prediction + multi-channel interventions. Covers voluntary churn (risk scoring, save offers), involuntary churn (smart dunning), and upstream signals (champion detection, cohort analysis).
Paddle Retain
Payment recovery platform (formerly ProfitWell Retain). Focuses on reducing involuntary churn through optimized payment retries and dunning.
The Bottom Line
Paddle Retain is a solid involuntary churn solution — if you're on Paddle's billing platform. But it only addresses one type of churn (failed payments) and doesn't predict voluntary churn at all. ChurnBurner covers the full spectrum: it scores every customer by risk, detects champion dependency, runs cohort analysis, recovers failed payments with smart dunning, and triggers save offers for at-risk accounts. If you use Stripe (not Paddle), ChurnBurner is the direct choice. If you use Paddle, Retain handles payment recovery but you're blind to voluntary churn signals.
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